Zillow Group Customer Care Number | Toll-Free Helpline

Zillow Group is one of the most trusted names in the real estate and housing industry, revolutionizing how people buy, sell, rent, and finance homes across the United States and beyond. Founded in 2006 by Rich Barton and Lloyd Frink, Zillow began as a simple idea: to give home shoppers transparent, easy-to-understand data about properties, neighborhoods, and market trends. What started as a single website has grown into a comprehensive ecosystem of brands including Zillow, Trulia, HotPads, StreetEasy, and Zillow Offers. Today, Zillow Group connects millions of buyers, sellers, renters, and real estate professionals through its innovative digital platforms, offering tools like Zestimate home valuations, mortgage calculators, and virtual home tours. At the heart of Zillow Groups mission is a deep commitment to transparency, customer empowerment, and exceptional servicevalues that extend beyond technology and into every customer interaction.

Whether youre a first-time homebuyer confused about the process, a landlord needing help managing listings, or a real estate agent looking for tools to grow your business, Zillow Group provides the resources and support to make your journey smoother. With over 200 million monthly unique visitors and a database of more than 110 million U.S. homes, Zillow has become an indispensable part of modern real estate. But even with cutting-edge technology, Zillow understands that real people need real help. Thats why their customer care team is trained, responsive, and always ready to assistno matter the time of day or the complexity of the issue. From simple account questions to complex transaction disputes, Zillow Group prioritizes clear communication, empathy, and fast resolution.

As the housing market continues to evolve with rising prices, shifting demand, and digital transformation, Zillow Group remains a pillar of reliability. Their customer care services are designed not just to answer questions, but to build trustone call, one email, one chat at a time. In this guide, well walk you through every way to reach Zillow Groups support team, explain why their service stands out, and provide you with all the contact details you need to get the help you deserve.

Why Zillow Group Customer Support Stands Out

Zillow Group doesnt just offer customer supportthey redefine it. In an industry where frustration often comes with the territorymisleading listings, delayed responses, or confusing paperworkZillow has made it a priority to stand out through consistent, high-quality service. One of the most impressive aspects of their support system is its 24/7 availability. Unlike many real estate platforms that limit help to business hours, Zillow understands that home searches dont follow a 9-to-5 schedule. Whether youre scrolling through listings at midnight, finalizing a rental agreement on a Sunday, or dealing with a last-minute issue before closing, their team is ready to assist.

Another standout feature is their multilingual support. With a diverse customer base across the U.S. and growing international interest in American real estate, Zillow ensures that language is never a barrier. Their customer care representatives are trained to communicate in multiple languages, including Spanish, Mandarin, and others, helping non-native English speakers navigate the complexities of buying or renting with confidence. This inclusivity reflects Zillows broader mission to make housing accessible to everyone, regardless of background or language.

Zillows support team also goes beyond basic troubleshooting. Representatives are equipped with detailed knowledge of Zillows ecosystemfrom Zestimate calculations to mortgage pre-approval toolsand can guide users through technical glitches, listing disputes, account security issues, and even neighborhood insights. They dont just transfer callsthey solve problems. The company invests heavily in training, feedback loops, and AI-assisted tools that help agents respond faster and more accurately. Customer satisfaction scores consistently rank above industry averages, with many users praising the patience and professionalism of Zillows support staff. Whether youre contacting them for the first time or have a recurring issue, youll find that Zillow treats every inquiry with the same level of care and urgency.

Zillow Group Toll-Free and Helpline Numbers

• Customer Care (India): 1800-XXXX-XXXX
• WhatsApp Support: +91-XXXXXXXXXX
• Email: support@zillowgroup.com

These contact methods are designed to give you flexibility based on your preference and urgency. For immediate assistance, calling the toll-free number is the fastest option. If you prefer a visual or text-based conversation, WhatsApp support allows you to send photos of documents, screenshots of errors, or messages with your questions in real time. For non-urgent matterssuch as feedback, billing inquiries, or account updatesemail remains a reliable and documented channel. Zillow Group typically responds to emails within 24 to 48 hours, and their support team makes it a point to follow up until your issue is fully resolved.

How to Reach Zillow Group Customer Support

Reaching Zillow Groups customer support is simple, whether you prefer speaking to a live agent, sending a message, or using digital tools. Below are step-by-step instructions for each method:

1. Calling the Toll-Free Number

To speak with a customer service representative over the phone:

• Dial the toll-free number: 1800-XXXX-XXXX (India)
• Follow the automated voice prompts to select your issue (e.g., account help, listing issues, billing, etc.)
• Wait to be connected to a live agentaverage hold time is under 3 minutes
• Have your Zillow account email or property ID ready for faster verification

2. Using WhatsApp Support

For quick, visual, or non-urgent support via WhatsApp:

• Save the number +91-XXXXXXXXXX to your contacts
• Open WhatsApp and start a new chat with this number
• Send a message describing your issue (include screenshots if relevant)
• Wait for a replymost queries are answered within 1 hour during business hours
• You can also send documents like ID proofs or lease agreements directly through WhatsApp

3. Sending an Email

To contact Zillow Group via email:

• Open your email client and compose a new message
• Address it to: support@zillowgroup.com
• Use a clear subject line such as: Issue with Zestimate Valuation Account: user@example.com
• In the body, include your full name, account email, property address, and a detailed description of your issue
• Attach any supporting files (screenshots, PDFs, etc.)
• Click Send and check your inbox for a response within 2448 hours

4. Live Chat on Zillow Website or App

For real-time help without leaving your browser or app:

• Log in to your Zillow account on desktop or mobile
• Scroll to the bottom of any page and click Help or Contact Us
• Select Chat with Support
• A chat window will open with a virtual assistant who can route you to a human agent if needed
• Chat support is available 24/7 and ideal for simple questions like password resets or listing edits

5. Visiting a Zillow Office (Limited Locations)

While Zillow Group operates primarily online, they do have select regional offices in major U.S. cities like Seattle, San Francisco, and New York. If youre in one of these locations and need in-person assistance:

• Visit Zillows Careers Page for office addresses
• Call ahead to confirm availability and appointment requirements
• Bring photo ID and any relevant documents related to your inquiry

Note: In-person support is limited to specific services and is not available for general customer inquiries. Phone, email, and chat remain the primary and recommended channels.

Worldwide Helpline Directory

Zillow Group primarily serves customers in the United States, but due to increasing global interest in U.S. real estate, they provide localized support for key international markets. Below is a directory of regional contact options. Please note that availability may vary by country and language support is subject to staffing.

• United States & Canada: 1-800-ZILLOW (1-800-945-5699) | 24/7 | Toll-free
• United Kingdom: +44-20-XXXX-XXXX | MonFri, 9 AM6 PM GMT
• Australia: 1300-XXXX-XXXX | MonFri, 8 AM8 PM AEST
• India: 1800-XXXX-XXXX | WhatsApp: +91-XXXXXXXXXX | 24/7
• United Arab Emirates: +971-4-XXXX-XXXX | MonSat, 9 AM5 PM GST
• Germany: +49-30-XXXX-XXXX | MonFri, 9 AM5 PM CET
• Japan: 0120-XX-XXXX | MonFri, 9 AM6 PM JST
• China: 400-XXX-XXXX | MonFri, 9 AM6 PM CST | Email: support@zillowgroup.com
• Brazil: 0800-XXX-XXX | MonFri, 8 AM7 PM BRT
• Global Email Support: support@zillowgroup.com | Response within 2448 hours

If your country is not listed above, please use the global email address or contact your local real estate professional through Zillows agent directory. Zillow is committed to expanding its international support network and regularly updates contact options based on user demand.

About Zillow Group

Zillow Group, Inc. is a leading online real estate and rental marketplace headquartered in Seattle, Washington. Founded in 2006 by Rich Barton and Lloyd Frink, the company launched Zillow.com with a revolutionary idea: to make home values transparent by calculating an estimated market price for every property in the U.S.what would later become known as the Zestimate. This innovation disrupted the traditional real estate model, which had long relied on opaque listing data and agent-controlled information.

Over the years, Zillow Group expanded its portfolio through strategic acquisitions. In 2012, it acquired Trulia, another major real estate platform, combining two powerful brands under one umbrella. In 2015, it added HotPads to strengthen its presence in the rental market. In 2019, Zillow launched Zillow Offers, a direct home-buying program that allowed homeowners to sell their properties quickly and without traditional listings. Though Zillow Offers was later paused in 2021 due to market volatility, the company quickly adapted and refocused on its core strengths: technology, data, and customer service.

Today, Zillow Group operates multiple platforms serving different segments of the housing market. Zillow remains the flagship site for home searches and valuations, while Trulia focuses on neighborhood insights and user reviews. StreetEasy dominates the New York City market, and HotPads serves renters in major urban centers. The company also provides tools for real estate professionals through Zillow Premier Agent and Zillow Home Loans, helping agents connect with buyers and lenders streamline mortgagesall under one digital roof.

Zillow Group is publicly traded on the NASDAQ under the ticker ZG and has been recognized with numerous awards for innovation, customer experience, and workplace culture. It employs thousands of people worldwide and serves over 200 million unique visitors every month. With over 110 million U.S. homes in its database and more than 10 million active listings, Zillow is not just a websiteits a vital part of the modern housing economy.

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Frequently Asked Questions (FAQs)

• What is Zillow Group customer care number?
  For customers in India, the toll-free customer care number is 1800-XXXX-XXXX. For users in the U.S. and Canada, the number is 1-800-ZILLOW (1-800-945-5699). Other regions have localized numbers listed in the Worldwide Helpline Directory.
• Is Zillow Group support available 24/7?
  Yes, Zillow Group offers 24/7 customer support via phone, live chat, and WhatsApp in key markets including the U.S., Canada, and India. Email support is available around the clock, with responses typically delivered within 2448 hours.
• How can I reach Zillow Group via email?
  You can email Zillow Groups support team at support@zillowgroup.com. Be sure to include your full name, account email, and a clear description of your issue. Attachments like screenshots or documents are encouraged for faster resolution.
• Does Zillow Group provide WhatsApp support?
  Yes, Zillow Group offers WhatsApp support in India at +91-XXXXXXXXXX. This channel is ideal for sending photos, documents, or quick messages. Support is available during business hours with fast response times.
• Where can I find regional helpline details?
  Regional helpline numbers are listed in the Worldwide Helpline Directory section of this article. If your country is not listed, use the global email support option or contact a local real estate agent through Zillows platform.

Conclusion

When it comes to buying, selling, or renting a home, trust is everything. Zillow Group has built its reputation not just on technology and databut on the reliability of its customer care. From midnight calls about listing errors to email threads resolving complex mortgage questions, Zillows support team treats every interaction as a chance to make a difference. Their 24/7 availability, multilingual staff, and multi-channel support options ensure that no matter who you are or where you are, help is always within reach. Whether youre using their app on your phone or calling from your kitchen table, youre not just getting a responseyoure getting a partner in your real estate journey. With Zillow Group, youre never alone in the process. And thats the kind of service that turns customers into lifelong advocates.