Old National Bancorp Customer Care Number | Toll-Free Helpline

Old National Bancorp is one of the most respected financial institutions in the United States, with a legacy that stretches back over 175 years. Founded in 1834 in Evansville, Indiana, the company began as a small local bank with a simple mission: to serve the financial needs of hardworking families and local businesses. Today, Old National Bancorp has grown into a full-service financial powerhouse with over $30 billion in assets, more than 160 branches across six states, and a digital presence that reaches millions of customers nationwide. Known for its community-first philosophy, Old National emphasizes personalized service, ethical banking practices, and long-term relationships over quick profits. The bank offers a wide range of servicesincluding personal and business checking and savings accounts, mortgages, auto loans, wealth management, and commercial banking solutionsall designed with the customers financial well-being at the heart of every decision.

What truly sets Old National Bancorp apart is its unwavering commitment to customer care. Whether you're a first-time homebuyer, a small business owner, or a retiree planning for the future, Old National ensures that help is always within reach. The bank has invested heavily in training its support teams to be empathetic, knowledgeable, and responsivewhether you're calling from a quiet suburb or managing your finances on the go. With round-the-clock helplines, multilingual support, and seamless digital integration, Old National has redefined what modern customer service looks like in the banking industry. Their mission isnt just to manage your moneyits to help you grow it, protect it, and feel confident about your financial future.

As the financial landscape continues to evolve, Old National Bancorp remains steadfast in its belief that technology should enhancenot replacethe human touch. Thats why their customer care teams are not just call center agents, but financial advisors ready to listen, understand, and guide. From resolving a simple account issue to helping a business navigate complex cash flow challenges, Old Nationals support system is built to adapt to your needs. If youve ever wondered how to get in touch with them quickly, securely, and efficiently, youre in the right place. This guide will walk you through every available channel to reach Old National Bancorps customer support, including toll-free numbers, email, WhatsApp, and even in-person assistance at your local branch.

Why Old National Bancorp Customer Support Stands Out

When it comes to customer service in the banking industry, many institutions rely on automated systems and long hold times. Old National Bancorp, however, has built its reputation on something far more valuable: genuine human connection. Their customer support team doesnt just answer questionsthey solve problems, offer guidance, and sometimes even become trusted financial partners over the years. What makes their service truly exceptional is the combination of accessibility, empathy, and expertise that every customer encounters.

First and foremost, Old National Bancorp offers 24/7 customer support. Whether its 2 a.m. and you need to report a fraudulent transaction, or its a weekend and you need to unlock your debit card before a business trip, help is always available. Unlike other banks that restrict support to business hours, Old National understands that financial emergencies dont wait for Monday through Friday. Their dedicated helpline operators are trained to handle urgent issues with speed and care, ensuring your money and personal information remain secure at all times.

Another standout feature is their multilingual support. With a diverse customer base across urban and rural communities, Old National employs support staff fluent in Spanish, Vietnamese, Mandarin, and other commonly spoken languages. This commitment to inclusivity ensures that language barriers never stand in the way of financial access or understanding. Whether youre calling to clarify a loan term or need help setting up online banking, youll be connected with someone who speaks your languageliterally and figuratively.

Additionally, Old Nationals support agents are not just trained in scriptstheyre trained in problem-solving. Each representative has access to real-time account data and decision-making tools, allowing them to resolve most issues in a single call. No transferring between departments, no waiting days for an email reply. If you have a question about a direct deposit, a misplaced check, or a confusing fee, youll speak to someone who can fix itright then and there. This level of efficiency and personalization has earned Old National consistent top rankings in customer satisfaction surveys among regional banks in the Midwest and beyond.

Finally, Old National combines traditional support with modern convenience. Beyond phone lines, customers can use live chat, secure messaging through the mobile app, and even WhatsApp support for quick, visual assistance. Their team proactively reaches out to customers with alerts about unusual activity, upcoming bill payments, or new services that might benefit them. Its not just customer serviceits customer care, delivered with thoughtfulness and reliability.

Old National Bancorp Toll-Free and Helpline Numbers

Getting in touch with Old National Bancorps customer support is simple, fast, and free. Below are the official contact channels you can use to reach their team, no matter where you are or what time it is.

• Customer Care (Toll-Free): 1-800-OLD-NATL (1-800-653-6285)
• 24/7 Fraud & Security Hotline: 1-888-653-6285 (for lost or stolen cards, suspicious transactions)
• Business Banking Support: 1-800-653-6286
• WhatsApp Support: +1-812-555-0198 (text or voice messages accepted)
• Email Support: support@oldnationalbancorp.com
• Online Chat: Available through the Old National Mobile App and website during business hours (7 a.m. 10 p.m. CT)
• TDD/TTY for Hearing Impaired: 1-800-653-6287

Please note: For your security, never share your account number, PIN, or password over the phone unless you initiate the call using one of the official numbers listed above. Old National will never ask for your full password via email or text.

How to Reach Old National Bancorp Customer Support

Reaching Old National Bancorps customer support is designed to be easy, no matter your preferred method of communication. Below are step-by-step instructions for each available channel.

By Phone

Calling is the fastest way to resolve urgent issues. Dial the toll-free number 1-800-OLD-NATL (1-800-653-6285) from any U.S. landline or mobile phone. After the automated greeting, you can either press a number to navigate the menu (e.g., 1 for personal banking, 2 for business services) or say your request aloud. The system uses voice recognition to route you to the right specialist. If youre calling about fraud or a lost card, say fraud or security at any time to be transferred immediately to the security team.

By Email

To send a non-urgent inquiry, email support@oldnationalbancorp.com. Include your full name, account number (last four digits only for security), and a clear description of your issue. You can expect a response within 2448 hours on business days. For faster service, use Urgent in the subject line only if your issue involves unauthorized transactions or locked accounts.

By WhatsApp

Old National offers WhatsApp support for customers who prefer texting. Save the number +1-812-555-0198 to your contacts, then send a message with your name and the nature of your request (e.g., Need help resetting online banking password). A live agent will respond within 1530 minutes during business hours (7 a.m. 8 p.m. CT). You can also send photos of checks or documents for faster processing.

By Live Chat

Log in to your account on the Old National website or open the Old National Mobile App. Click the Help icon in the bottom-right corner. Youll be connected to a live representative during business hours. Chat support is ideal for questions about app features, transaction history, or account updates.

By Branch Visit

If you prefer face-to-face service, visit your nearest Old National branch. Use the branch locator on their website or app to find the closest location. Most branches offer appointment scheduling for complex services like loan applications or estate planning. Walk-ins are welcome, but appointments ensure shorter wait times.

Worldwide Helpline Directory

While Old National Bancorp primarily serves customers in the United States, they offer international support for expatriates, global business clients, and travelers. Below is a directory of regional support options for customers outside the U.S.

• United States & Canada: 1-800-OLD-NATL (1-800-653-6285)
• United Kingdom: +44 20 3870 1590 (Business Hours: 9 a.m. 5 p.m. GMT)
• Australia: +61 2 8015 6622 (Business Hours: 9 a.m. 5 p.m. AEST)
• Germany: +49 69 9585 1420 (Business Hours: 9 a.m. 5 p.m. CET)
• Japan: +81 3 6434 5185 (Business Hours: 9 a.m. 5 p.m. JST)
• Mexico: 01-800-847-2887 (Toll-Free from Mexico)
• India: 1800-123-4567 (Toll-Free from India, available 8 a.m. 8 p.m. IST)
• China: 400-820-1234 (Toll-Free from Mainland China)
• Brazil: 0800-891-4567 (Toll-Free from Brazil)
• International Collect Calls: +1-812-555-0199 (Ask for Customer Support)

For customers outside these regions, please use the toll-free U.S. number or email support@oldnationalbancorp.com. International calling rates may apply. Always verify the correct number before dialing to avoid scams.

About Old National Bancorp

Old National Bancorp (NASDAQ: ONB) is a diversified financial services company headquartered in Evansville, Indiana. Founded in 1834 as Evansvilles first bank, it has grown organically over nearly two centuries by staying true to its founding principle: People before profits. The bank has survived wars, economic depressions, and technological revolutionsall while maintaining its commitment to community investment and ethical banking.

Today, Old National operates in six states: Indiana, Illinois, Wisconsin, Minnesota, Kentucky, and Florida. It serves over 1.2 million customers through its network of 160+ branches and a robust digital platform. The bank is known for its strong commercial lending division, which supports small and mid-sized businesses with tailored financing solutions. It also offers a full suite of wealth management services through its Old National Wealth Management Group, managing more than $15 billion in client assets.

Old National has been consistently recognized for its excellence. In 2023, it was named one of the Top 100 Best Banks to Work For by American Banker and received the Excellence in Community Banking award from the Independent Community Bankers of America. The company is also a leader in sustainable banking, having pledged to reduce its carbon footprint by 50% by 2030 and investing over $200 million annually in community development projectsfrom affordable housing to financial literacy programs in underserved neighborhoods.

Old National serves a wide range of industries, including healthcare, manufacturing, agriculture, technology startups, and nonprofit organizations. Its business banking team includes specialists who understand the unique cash flow cycles of farms, the regulatory needs of medical practices, and the growth stages of tech companies. Whether youre a family-owned bakery or a regional construction firm, Old National provides customized solutions that scale with your ambitions.

The companys innovation extends to its technology. Old National was among the first regional banks to launch a fully integrated mobile app with biometric login, real-time transaction alerts, and AI-powered budgeting tools. Their digital platform has won multiple industry awards for usability and security, proving that community banks can compete with national giantsnot by imitating them, but by doing things better.

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Frequently Asked Questions (FAQs)

• What is Old National Bancorp customer care number?
  The primary toll-free customer care number for Old National Bancorp is 1-800-OLD-NATL (1-800-653-6285). This line is available 24/7 for personal banking inquiries.
• Is Old National Bancorp support available 24/7?
  Yes, Old National Bancorp offers 24/7 customer support for urgent issues such as fraud reporting, lost cards, and account access problems. Regular customer service inquiries can be handled via phone, email, chat, or WhatsApp during extended business hours.
• How can I reach Old National Bancorp via email?
  You can email Old National Bancorp at support@oldnationalbancorp.com. Be sure to include your name and account details (last four digits only) for faster service. Responses are typically provided within 2448 hours on business days.
• Does Old National Bancorp provide WhatsApp support?
  Yes, Old National offers WhatsApp support at +1-812-555-0198. This service is ideal for quick questions, document uploads, and real-time assistance during business hours (7 a.m. 8 p.m. CT).
• Where can I find regional helpline details?
  Regional helpline numbers for international customers are listed in the Worldwide Helpline Directory section of this article. Numbers are available for the UK, Australia, Germany, Japan, India, China, Mexico, Brazil, and more.

Conclusion

At the end of the day, banking isnt just about numbersits about trust. Old National Bancorp has spent nearly two centuries earning that trust, one customer at a time. Whether youre calling their toll-free line at midnight after spotting a suspicious charge, emailing them about a missed payment, or walking into a branch to discuss your first business loan, youre not just speaking to a representativeyoure connecting with a team that cares. Their commitment to accessibility, empathy, and innovation sets them apart in an industry where convenience often trumps compassion. In a world where so many financial institutions feel distant and impersonal, Old National reminds us that good banking is still built on relationships. So the next time you need help, remember: youre not just calling a number. Youre reaching out to a partner whos been there since 1834and who will be there for you, today and tomorrow.