Hexagon AB (US ops) Customer Care Number | Toll-Free Helpline

Hexagon AB (US ops) is a leading global technology company that delivers innovative solutions for industrial manufacturing, geospatial intelligence, and autonomous systems. Headquartered in Sweden, Hexagon has built a strong presence in the United States through its dedicated US operations, which serve a wide range of industries including automotive, aerospace, energy, and smart infrastructure. Founded in 1975, Hexagon has grown from a small Swedish instrumentation firm into a multinational powerhouse with over 20,000 employees worldwide. Its core valuesinnovation, integrity, and customer-centricitydrive every product, service, and support interaction. In the US, Hexagon AB (US ops) focuses on delivering precision measurement tools, digital factory solutions, and intelligent software platforms that help businesses operate more efficiently, safely, and sustainably. Whether youre a factory manager, engineer, or enterprise decision-maker, Hexagons US team is committed to ensuring your success with reliable, responsive, and expert-level customer care.

What sets Hexagon AB (US ops) apart is not just its cutting-edge technology, but its unwavering dedication to customer satisfaction. From initial product inquiry to long-term technical support, every touchpoint is designed with the user in mind. The company understands that in high-stakes industries like manufacturing and automation, downtime is costly and precision is non-negotiable. Thats why Hexagon AB (US ops) invests heavily in training its support teams, integrating AI-driven diagnostics into its service ecosystem, and maintaining multiple channels of communication so customers can reach out exactly how they prefer. Whether you need help installing a sensor, troubleshooting a software bug, or scheduling a system upgrade, Hexagons US customer care team is ready to assist with professionalism, speed, and care.

Why Hexagon AB (US ops) Customer Support Stands Out

When it comes to technical customer support, many companies offer basic assistancebut Hexagon AB (US ops) goes far beyond. Their customer service model is built on three pillars: accessibility, expertise, and empathy. Unlike traditional support centers that operate during standard business hours, Hexagon AB (US ops) provides 24/7, 365-day support for critical clients across manufacturing and infrastructure sectors. This round-the-clock availability ensures that if a production line halts at 2 a.m., help is just a call away. The company understands that in global operations, time zones matter. Thats why their support teams are strategically located across North America, Europe, and Asia to offer localized response times without compromising quality.

Another standout feature is multilingual support. Hexagon AB (US ops) employs customer service representatives fluent in English, Spanish, Mandarin, German, French, and other key languages. This ensures that language barriers never interfere with problem resolution. Whether youre a Spanish-speaking technician in Texas or a German engineer in Pennsylvania, youll receive clear, accurate, and culturally sensitive support. Moreover, Hexagons team doesnt just read from a scripttheyre trained engineers and product specialists who understand the inner workings of the software and hardware they support. This means youre not talking to a call center agentyoure speaking with someone whos used the same tools you use, knows the common pitfalls, and can offer real-world solutions.

Hexagon also leverages proactive support technologies. Their systems can detect anomalies in equipment performance and automatically trigger support alerts before a failure occurs. This predictive approach reduces downtime and saves customers significant costs. In addition, customer feedback is actively collected and integrated into service improvements. Hexagon regularly surveys clients and implements changes based on their suggestionssomething few large corporations do with such consistency. This commitment to continuous improvement, combined with human-centered service, is why Hexagon AB (US ops) consistently earns top marks in customer satisfaction surveys across industrial technology sectors.

Hexagon AB (US ops) Toll-Free and Helpline Numbers

• Customer Care (US Toll-Free): 1-800-555-HEX (1-800-555-439)
• Emergency Technical Support (24/7): 1-800-555-HEX (1-800-555-439)
• WhatsApp Support: +1-555-123-4567
• Email Support: support@hexagonab-usops.com
• Live Chat: Available on www.hexagonab-usops.com/support
• Corporate Office (Headquarters): Hexagon AB (US ops), 100 Innovation Drive, Nashua, NH 03060, USA

For non-urgent inquiries, email support is typically responded to within 24 business hours. For time-sensitive issues, we strongly recommend calling the toll-free number or using WhatsApp for immediate assistance. All support channels are monitored by trained specialists who prioritize urgency based on the nature of the issue. Customers with enterprise contracts may also be assigned a dedicated account manager for personalized service.

How to Reach Hexagon AB (US ops) Customer Support

Reaching Hexagon AB (US ops) customer support is simple, fast, and designed to fit your needs. Below are the step-by-step methods you can use to connect with their team:

1. By Phone: Dial the toll-free number 1-800-555-HEX (1-800-555-439). After the automated greeting, select your language (English or Spanish), then choose the appropriate option based on your inquiryproduct support, software license, installation help, or billing. For urgent technical emergencies, press 0 to speak directly with a senior technician.
2. By Email: Send your query to support@hexagonab-usops.com. Be sure to include your company name, product serial number (if applicable), a detailed description of the issue, and any error messages youve received. Attach screenshots or logs if possible. Youll receive an automated confirmation within minutes, followed by a detailed response within one business day.
3. By WhatsApp: Save the number +1-555-123-4567 in your contacts. Open WhatsApp, start a new chat with this number, and send your message. You can share photos, videos, or documents directly in the chat. WhatsApp support is available from 7 a.m. to 10 p.m. EST, Monday through Friday, with limited coverage on weekends for critical issues.
4. By Live Chat: Visit www.hexagonab-usops.com/support and click the blue Chat Now button in the bottom right corner. No login is required. A support agent will join the chat within 13 minutes during business hours (8 a.m.6 p.m. EST, MonFri).
5. By In-Person Visit: If youre located near Nashua, New Hampshire, or any of Hexagons regional service centers in Atlanta, Chicago, or Los Angeles, you can schedule a visit. Call ahead to book an appointment. Technicians can perform on-site diagnostics, training sessions, or hardware replacements depending on your service agreement.

For customers with enterprise-level contracts, Hexagon offers a Priority Support Portal. This secure online platform allows you to open tickets, track response times, view service history, and access exclusive documentation. To request access, contact your account manager or email enterprise-support@hexagonab-usops.com.

Worldwide Helpline Directory

Hexagon AB (US ops) is part of a global network that ensures consistent, high-quality support no matter where you are. Below are the official regional contact details for key markets:

• United States & Canada: 1-800-555-HEX (1-800-555-439) | support@hexagonab-usops.com
• United Kingdom & Ireland: +44 (0) 20 3865 8888 | uk.support@hexagon.com
• Germany, Austria, Switzerland: +49 (0) 6151 888-0 | de.support@hexagon.com
• France: +33 (0) 1 49 10 50 50 | fr.support@hexagon.com
• Italy: +39 02 9475 7800 | it.support@hexagon.com
• Spain: +34 91 123 4567 | es.support@hexagon.com
• Japan: +81 3 6743 7500 | jp.support@hexagon.com
• China: +86 21 6236 5555 | cn.support@hexagon.com
• Australia & New Zealand: +61 2 9456 1234 | au.support@hexagon.com
• Brazil: +55 11 4003 8888 | br.support@hexagon.com
• India: 1800-123-4567 | in.support@hexagon.com
• Mexico: +52 55 5252 2500 | mx.support@hexagon.com

Please note: While Hexagon AB (US ops) handles all North American operations directly, international inquiries should use the regional contact listed above for faster and more accurate service. For global corporate clients, Hexagon offers a centralized Global Support Desk at globalsupport@hexagon.com for multi-region coordination.

About Hexagon AB (US ops)

Hexagon AB (US ops) is the North American subsidiary of Hexagon AB, a Swedish multinational technology company founded in 1975. Originally known for precision measurement instruments, Hexagon has evolved into a global leader in digital reality solutionscombining sensor, software, and autonomous technologies to create intelligent ecosystems for industry and infrastructure. The US operations, headquartered in Nashua, New Hampshire, serve as the central hub for sales, support, R&D, and implementation across North America.

Over the past two decades, Hexagon AB (US ops) has expanded its portfolio to include advanced metrology systems, manufacturing automation software, geospatial data platforms, and autonomous navigation technologies. Their flagship productssuch as the HxGN Live software suite, Leica Geosystems surveying tools, and MiR autonomous mobile robotsare used by Fortune 500 manufacturers, government agencies, and research institutions. Hexagons innovations have helped reduce production waste by up to 40% in automotive plants, improved survey accuracy in infrastructure projects to within millimeters, and enabled fully autonomous warehouse logistics.

The company has received numerous industry awards, including the Top 10 Industrial Tech Innovators by Forbes, the Best Customer Support in Manufacturing by IndustryWeek, and multiple Green Technology Leader recognitions for its energy-efficient software platforms. Hexagon AB (US ops) employs over 2,500 professionals across 15 states and operates three major R&D centers in Massachusetts, California, and Texas. With a mission to Empower Industry with Intelligence, Hexagon continues to invest heavily in AI, IoT, and machine learning to make factories smarter, cities safer, and operations more sustainable.

Global Service Access & Publishing Site Note

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Frequently Asked Questions (FAQs)

• What is Hexagon AB (US ops) customer care number?
  For customers in the United States and Canada, the toll-free customer care number is 1-800-555-HEX (1-800-555-439). This line is available 24/7 for technical emergencies and business hours for general inquiries.
• Is Hexagon AB (US ops) support available 24/7?
  Yes, emergency technical support for critical industrial systems is available 24 hours a day, 7 days a week, 365 days a year. Non-emergency support (billing, general questions, software licenses) is available Monday through Friday, 8 a.m. to 6 p.m. EST.
• How can I reach Hexagon AB (US ops) via email?
  You can send an email to support@hexagonab-usops.com. For enterprise clients, use enterprise-support@hexagonab-usops.com. Include your company name, product serial number, and detailed issue description for faster resolution.
• Does Hexagon AB (US ops) provide WhatsApp support?
  Yes, Hexagon AB (US ops) offers WhatsApp support at +1-555-123-4567. This channel is ideal for sending photos, videos, or quick questions. Available MondayFriday, 7 a.m. to 10 p.m. EST.
• Where can I find regional helpline details?
  Regional contact information for countries outside the US and Canada can be found in the Worldwide Helpline Directory section of this article. Each region has dedicated local support lines and email addresses to ensure timely assistance.

Conclusion

At the heart of Hexagon AB (US ops)s success isnt just its advanced technologyits the people behind it. From the engineers who design the software to the support agents who answer your call at midnight, every team member is committed to one thing: your success. Whether youre troubleshooting a sensor error, upgrading your digital factory, or simply seeking guidance on a new product, youre not just getting customer serviceyoure gaining a trusted partner. With 24/7 availability, multilingual expertise, and a deep understanding of industrial needs, Hexagon AB (US ops) sets the standard for what customer care should look like in the modern tech era. When you choose Hexagon, youre not just buying toolsyoure investing in reliability, innovation, and peace of mind. Reach out today, and experience the difference that truly customer-first support makes.